With Zirkonzahn you don’t just buy a product but a whole work philosophy – learn more about the support available.
‘Everything from a single source’ is the principle that has always guided the dental company Zirkonzahn (South Tyrol, Italy). This work philosophy dictates that all hardware, software, tools and materials provided by the firm are conceived and manufactured in-house, with a full control over the entire production process, to guarantee the highest standards of quality and a reliable workflow.
However, ‘in-house’ philosophy for Zirkonzahn also means that all working teams are gathered under the same roof. This includes everything from research and development to customer care, all the way through production, sales, marketing, technical support and education, allowing easy communication and knowledge transfer.
What support is included?
This is one of the core aspects of the company, which allows it to provide clients with quick problem solving and a 360° support that covers all technical, dental technology and methodological assistance, with extremely short response times. This service includes:
- Delivery of spare parts within 24/48 hours
- Fully-stocked warehouse
- Remote live support via software and PC
- Remote upgrade of milling machines, sintering furnaces and software
- Modular products to facilitate maintenance work – clients can repair their machines autonomously under the guidance of a Zirkonzahn technician via remote and live assistance
- Multilingual, in-house support team with many years of experience in the sector of informatics and dental technology, composed also of dental technicians. Each team member is trained internally to become specialised in a specific sector (machines, software, PC, materials, case design, nesting – such as calculation/positioning, etc)
- Efficient ticket system with high priority to software and hardware issues.
Alongside the technical and technological support, Zirkonzahn also offers educational assistance through the ‘Zirkonzahn School’, an extensive training programme for dental technicians and dentists to help them get the most efficient use out of their equipment.
From Zirkonzahn, clients don’t just buy ‘a product’. They buy a whole work philosophy that includes the conception of a seamless dental workflow, a complete package of services and a reliable technical and educational support.
Testimonials
For more information call +39 0474 06 6662, email [email protected] or visit www.zirkonzahn.com.
This article is sponsored by Zirkonzahn.
