Where handpiece repair goes hand-in-hand with a good craic

Noelle Doherty and Ian Creighton explore the world of handpiece repair, showcasing Quintess Denta’s unique approach of excellence combined with great craic.

Dentists need a restoration centre that covers repairs to most popular handpiece brands, with expertise in fixing electric and air turbines as well as scalers.

The technicians there must be able to replace bearings, gears, O-rings and seals, and have a reputation for being able to repair even the most demanding of devices to the highest standard.

All of this is available through Quintess Denta and, having set ourselves high standards, we always work hard to maintain them.

So, you can expect:

  • Full consultations
  • Prompt turnaround on all repairs
  • High-quality parts
  • Complete testing, including concentricity
  • Excellent warranties
  • Attractive price options
  • Ongoing maintenance and support.

The inside scoop

But we are not all work, work, work – we like to have fun while providing the very best, so here is the inside scoop on what we discussed to create this article, sharing the FAQs we have been asked, what we do and how we do it, off the cuff and with a twinkle in our eyes!

Where is the furthest practice you service?

We service all of Ireland and UK, but the farthest might be a customer in Guernsey. 

But why would practices ship to you in Northern Ireland?

We offer a top-class service, and free postage within the UK, plus you can download the repair forms online at www.quintessdenta.com, which will guide you through the easy-to-follow steps.

We never fix a handpiece without consulting the practice first on costs.

Quintess Denta can also offer you great discounts on new handpieces should your own be unrepairable.

Plus, we are fun and funny!

What would be the biggest service requirement fulfilled for handpieces to date?

Fifteen from one practice. 

What is the most common problem with handpieces?

Either a bearing replacement or cartridge replacement with high-speed handpieces. 

What’s the most unusual problem you’ve had to fix?

Repairing 1:5 speed increasing handpieces.

What is the easiest handpiece to fix?

Latch-type, low-speed contra-angle handpieces, but it’s only easy when you know how!

How quick is your turnaround time?

Depending on the problem, from date of receipt four to six working days.

Is there anything that practices can do to speed up the turnaround time of their handpieces?

Make sure the repair forms are filled out correctly and confirm they are happy for handpieces to be repaired when given the quotation.

What might clients find unexpected about handpiece repairs?

An interesting fun fact is all the bearings for all the different handpieces come from the same third-party supplier, so when people say they have had problems with bearings on a certain brand it is exactly the same part from the same factory as all the rest!

What do you like best about what you do?

The interaction with the different practices; you get to know your regular customers well and build a rapport with them.

What do you like best about working for Quintess?

[Over to Noelle for this one!] I think working with such a positive team in Quintess Denta makes every day a dream come true.

Ian, our national sales manager, keeps bringing in the business and he is also devilishly handsome, which helps because the eye candy with the rest of them is pretty poor! Only for him, I would have left years ago.

A family-run business focused on you

Jokes aside for a moment, at Quintess Denta, we think that together with supplying excellent products, our clients deserve a quick, reliable and efficient service delivered with a personal touch.

We have seen for ourselves that is what’s needed for happy customers who come back time and again.

In fact, we are more than a repair or sales company; we are an integral part of your practice.

To find out more about how Quintess Denta’s services could support your practice, please contact Noelle on +44 28 68629184, email [email protected] or visit quintessdenta.com

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