Complaints handling – everything you need to know about how to get the best outcomes
This webinar will provide an overview of how best to avoid complaints and how to prevent them escalating.
Join Pat Langley as she introduces the dos and don’ts of effective complaints handling.
Learning outcomes
Understand the things patients complain about
Recognise the importance of avoiding escalation and how best to do this
Learn the principles of effective complaints handling.
Speaker: Pat Langley
Since qualifying from Manchester University, Pat’s career has included more thqn 30 years in general practice, oral surgery teaching positions at Guy's and Manchester, deputy chief dental officer at Denplan, group clinical director at Oasis Dental Care, course director at the FGDP(UK), and chief dental officer at Dentex.
In 2010, Pat founded Apolline to provide compliance and regulatory support to dental practices and groups. She is passionate about compliance and has lectured widely on all compliance-based subjects. In 2023, Apolline partnered with FMC to form an integral part of the Dentistry Practice Services division.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of Complaints handling – everything you need to know about how to get the best outcomes.
This CPD meets the criteria for the GDC’s development outcome A.
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