Avoiding clinical complaints
This webinar aims to provide practical advice, hints and tips on how best to avoid clinical complaints and guidance on complaints handling and is delivered by leading compliance expert Pat Langley.
Could you dental practice benefit from a better approach to dental compliance? Book a dental compliance health check for your practice or invite your practice manager or principal to attend one.
Book a Dental Compliance Health Check
Learning outcomes
- A better understanding of why patients complain
- How to avoid complaints
- The essentials of good complaints management
- The importance of keeping excellent patient records.
Speaker: Pat Langley
Since qualifying from Manchester University, Pat’s career has included more thqn 30 years in general practice, oral surgery teaching positions at Guy's and Manchester, deputy chief dental officer at Denplan, group clinical director at Oasis Dental Care, course director at the FGDP(UK), and chief dental officer at Dentex.
In 2010, Pat founded Apolline to provide compliance and regulatory support to dental practices and groups. She is passionate about compliance and has lectured widely on all compliance-based subjects. In 2023, Apolline partnered with FMC to form an integral part of the Dentistry Practice Services division.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of Avoiding clinical complaints.
This CPD meets the criteria for the GDC’s development outcome A.
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