RoboReception discusses AI in dentistry – what are the benefits, best options and should we be afraid of it?
Tomorrow’s world is here today – AI is taking over. We’ll need Will Smith to battle I, Robot, and Sarah Connor will watch in horror as we rely on ‘the machine’ and dig up the Terminator, hopeful the big fella is still on the good side.
Or maybe, we should all take a breath? AI has actually been around since the 1950s – driven by a dream of ‘machines as intelligent as humans’. But it’s impossible to ignore the sheer number of people and organisations jumping on the fast-moving bandwagon that’s rolling into town.
You should force yourself to watch a spaghetti western like A Fist Full of Dollars: a lawless gold rush, full of promise, attracting all sorts to profit. With gunslingers and bounty hunters at every turn – policed by roving judges and EU and government sheriffs who are light on the law. California and Texas are now AI-central, but they were once the wild west.
How is RoboReception different?
RoboReception AI feels very much at the frontier because it does something differently: it controls the conversation. The AI does not answer back unless programmed to do so. Control is key. The future doesn’t lie in who is better at AI; it lies in controlling the machine.
RoboReception used 70,000 actual phone calls made to its live, human agents from real patients to educate the AI, called Jo. It nurtures patients by knowing their needs through lived experience – not dispensing non-compliant advice it finds on the internet, which is full of opinions and untruths. This GDPR and regulatory compliance means GP surgeries are now joining the hundreds of dental practices it supports. It’s safe, and trusted to send booking links, payment details and integrates with the leading CRM systems we all use.
AI Jo is one tool in the box that can link to our simple but powerful LeadTracker CRM, plus the only website ChatBot specifically designed by dentists for dentists – and a system to automate and boost your Google Reviews.
We shouldn’t fear AI. If we control the conversation, particularly those with patients, it’s a force for good. We just need to watch out for the cowboys as the wagon train comes into dentistry with promises of shiny things that turn out to be nothing but fool’s gold.
This article is sponsored by RoboReception.
