How moving away from NHS dentistry transformed our practice

From profitability to future planning, practice owner Craig Walsh has seen great benefits to his practice since leaving the NHS with Practice Plan.

Regaining control of the business and the ability to plan for future growth are the two main benefits practice owner, Craig Walsh, has seen since leaving the NHS with Practice Plan.

He felt he and his team at Buxton Dental were drowning in paperwork and admin as providers of NHS care. Now, free of the shackles of NHS policies and protocols, he can measure progress and predictably grow his business.

As he mentions in this video, he is now able to not only forecast, but plan and set  achievable goals. These include growing the team, as well. And, as predicted, profits are up.

While some might find the step of handing back an NHS contract daunting, Craig found the process of moving patients from NHS to plan surprisingly easy. He admits things were well rehearsed and planned and, with excellent support from the Practice Plan team, they went smoothly.

Despite the obvious benefit of greater profitability, patients also gained from clinicians having more time to carry out treatment. Members of staff with additional skills have joined the team so patients can be treated in-house rather than being referred.

Craig credits a consistent message from the team with the high number of patients who benefited from joining the plan. As well as regular income, he sees plan membership as helping to increase patient loyalty too. The patients who signed up during conversion are some of the easiest to get along with. They are the most likely to remain loyal to the practice.

Just as his patients are happy to stay with his practice, he’s happy to remain with Practice Plan.

To set up an initial conversation with a member of the Practice Plan team, call 01691 684165 or go to

Get the most out of your membership by subscribing to Dentistry CPD
  • Access 600+ hours of verified CPD courses
  • Includes all GDC recommended topics
  • Powerful CPD tracking tools included
Register for webinar
Add to calendar