Coronavirus – the view from Spain (day 20)

Tony Gedge give us his latest update from Spain on how the coronavirus is impacting him and dental practices around the world.

Spain is currently on lockdown, with people consequently only going out to for grocery shopping or selected jobs.

Tony has therefore taken the time to update on the current position from Spain and give his thoughts on how dental practices should deal with the coronavirus.

Changing landscapes

When are dentists going to start using aerosols again? Tony suggests the public’s appetite for emergency only treatments won’t last too long.

In the meantime, we’re living in a virtual world. Many dentists are using video consultations with their patients, which can still generate leads.

The landscape has also changed. Patients may well work from home in the future as the landscape changes, but so too may your dental teams. Tony suggests receptionists could take phone calls away from the practice allowing us to expand our search for new employees.

Furloughed employees may not be allowed to work, but that doesn’t stop practices reaching out to the community through a weekly Facebook post. Don’t stop communicating with your team and patients and don’t disengage with them. If you do this, Tony says, your dental team will have forgotten your values and what you stand for.

Finally, Tony says we should start and end with a highlight of the day. Each employee can list their highlight, have a daily coffee break or a virtual chat with your team to keep everybody engaged.

Get the Coronavirus survival guide for dental practice owners and other information by emailing [email protected].

See Tony’s last video blog here.

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