Dr Rana Al-Falaki is an internationally acclaimed leader in dental wellbeing and leadership. As founder of MedDent Leadership & Wellbeing Academy, she works with dentists to achieve optimal performance. A multi-award-winning periodontist, coach, author, speaker, she blends over 25 years’ experience with the groundbreaking NAIL-IT system to transform lives. www.meddent.co.uk 

Pat Langley is a dentist and the founder and chief executive of Apolline, now part of Dentistry Compliance.

Prior to founding Apolline, Pat spent seven years as group clinical director at Oasis. Pat and the team at Apolline provide a complete end-to-end dental compliance management solution comprising innovative software and in-practice support, together with online and in-practice training, to enable dental practices of all sizes to meet current and future standards of safety and compliance.

Mark helps owners and managers to build meaningful, fulfilling places to work—the kind of place where team members enjoy their work and each other, and where leadership genuinely cares, acts responsibly, and keeps an eye on sustainability. In a nutshell, a successful modern business.

Mark has worked with companies such as Dentex, Practice Plan, Henry Schein, and others on projects ranging from sustainability and responsibility to leadership and culture.

Mark’s mission is all about building working environments with strong values and a clear sense of purpose so that teams are aligned, energized, and a pleasure to work with.

Gilly embarked on her dental career in 1993 as a dedicated dental nurse, and over the years, she has amassed a wealth of experience in practice management. Her journey in the dental field has been marked by her passion and knowledge in the area of compliance.

Gilly has developed a special interest in compliance and has become a mentor to dental practices, guiding them through their compliance obligations. She excels in helping practices understand their responsibilities and processes, ensuring that they meet regulatory standards while supporting their team members effectively.

She supports practices by encouraging operations and standards that help them deliver the highest quality of care. Gilly also embraces continuous learning in the field of compliance.

Lee has been in the dental industry for over 13 years, servicing, installing, and repairing dental equipment—from dental chairs to X-rays to compressors. He is manufacturer trained on A-dec, Belmont, Tridac, Acteon, Vatech, Planmeca, Bambi, Jun Air, Cattani, Satelec, Durr, and many more.

With previous experience as an aircraft engineer, Keilan is an experienced dental field service engineer who conducts installations, servicing, and repairs on a wide range of dental equipment, including chairs, air compressors, suction motors, and X-rays.

Lisa is an award-winning Practice Manager with over 28 years of experience in the dental industry. As Chairperson of The Practice Managers Association, ADAM, and the Director of her consultancy, Practice Management Matters, Lisa has dedicated her career to mentoring, supporting, and training dental practices across the UK and Ireland. Her approachable, practical, and manageable strategies have helped countless teams to thrive.

Lisa provides “in practice” training and frequently presents at major dental shows and training events for various industry bodies. Her extensive experience and unwavering commitment to excellence have empowered many dental teams to grow, implement better systems, and enhance their workflows. She truly “walks the talk,” spending years actively supporting practices and fostering their success.

Lisa’s expertise is further recognised through her role as a judge for the Dentistry Awards, where she evaluates and celebrates outstanding achievements in the dental field.

Lisa will be hosting the ADAM Practice Management Theatre. During this event, she will take questions from the audience and engage in discussions with her panel members, who are experts in various fields including HR and Employment Law, recruitment, compliance, growth, and practical practice management tools. Joining the panel will be individuals from different areas of the industry, as well as those with vast experience working in practices day in and day out who can understand current challenges. This session promises to be an invaluable resource for anyone looking to improve their practice management skills and knowledge.

Sarah is a Solicitor and Director of Buxton Coates Solicitors. Buxton Coates Solicitors is a niche law firm acting for dental practice owners, managers, and associates in all aspects of selling, buying, and running a dental practice. Sarah’s specialism is HR and Employment law, and she specifically focuses on advising and supporting the dental industry.

With over 15 years of experience, Sarah is the ideal person to advise the dental team on a wide range of issues—from employment contracts and self-employed agreements to day-to-day management challenges. Sarah will also represent clients at the Employment Tribunal if matters escalate.

Alex is the Practice Manager at North Cardiff Dental & Implants.

She has previous experience in dentistry as a dental nurse and treatment coordinator, having worked within a busy NHS practice before moving into the world of private dentistry. Before training as a dental nurse, Alex attained honours in Environmental Sciences from Ulster University, then went on to work in the beauty industry before finding her home in dentistry.

Alex takes pride in her attention to detail, holds herself (and those around her!) to the highest standards, and truly cares about patients and her team. Alex won Practice Manager of the Year at The Dentistry Awards 2024.

She joined the ADAM team to give back, offering support and encouragement to other practice managers and dental administrators. She particularly enjoys supporting those new to their roles, as she is an ADAM New Practice Manager Mentor.

Heidi Marshall is a Partner at Dodd & Co Chartered Accountants & Business Advisers, who specialise in the accountancy, tax, and business fundamentals of the healthcare sector.

A business owner herself with a staff count of over 200, Heidi knows first-hand that time is money. In addition to managing compulsory compliance work, she assists her clients with the day-to-day running of their practices by offering business and consultancy advice in a variety of relevant areas. Building lasting relationships and understanding her clients’ business aspirations is a top priority for her.

Heidi regularly assists clients involved in buying and selling practices and has played a key role in multi-million pound deals, always focusing on her clients’ best interests.

Steve Lomas opened The Old Surgery Dental Practice in Crewe in 1998, transforming it from a single-handed practice into a thriving, multidisciplinary team that provides exceptional dental care. As a general dentist with strong business acumen, Steve ensures the practice operates efficiently and continues to grow. He makes informed decisions based on facts and projections, balancing clinical excellence with sound business practices. His approach not only maintains high standards of care but also fosters a productive and happy work environment.

Under Steve’s leadership, The Old Surgery Dental Practice has become a beacon of excellence, offering a hugely successful referral service and ensuring that patients receive comprehensive, high-quality care alongside an outstanding patient experience. His ability to wear both the dentist and business hats has been instrumental in creating an extraordinary practice that stands out in the dental community.

Ewan Johnson has worked with dentists for nearly 20 years advising on insurance. At Densura, he provides indemnity to all UK-registered dentists.

Ewan manages the sales team at Densura, leading a group of six advisors located across the country. His team concentrates on delivering the best advice, support, and service to all of the dentists they work with.

When he is not busy with his professional responsibilities, Ewan enjoys traveling, walking, and cycling. Additionally, he spent 13 years as a football coach while running a grassroots football club.

Over the past 18 years, Philip has been passionately dedicated to building and growing Working Feedback—a platform designed to empower dental practices to thrive through word-of-mouth marketing and an enhanced patient journey.

His mission has always been to elevate feedback beyond mere reviews, transforming it into a comprehensive business development tool that ensures every piece of feedback contributes to meaningful growth.

A significant milestone in his journey was reached in December 2022 when Working Feedback was awarded “Overall Product/Service of the Year” at the Dental Industry Awards.

Hayley is a BA graduate specialising in Commercial Interiors from KLC School of Design with 10+ years of project management experience in construction. Skilled in spatial planning, materiality, and sustainability, her expertise is well-suited to meet the evolving demands of dental practice design, balancing functionality, and aesthetics. 

Olivia brings a wealth of experience in dental nursing, clinic management, treatment planning, and decontamination, complemented by her involvement in interior design project collaboration. Passionate about connecting with people, she is eager to engage with customers and build meaningful relationships within the dental community.

Adrian has spent over seven years helping UK dental practices, both big and small, tackle tough challenges. Known for turning complex ideas into simple, actionable insights, he has spent the last year meeting practice owners and teams in person to identify barriers to growth and efficiency—particularly in the management of telephone calls.