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Clear filters
The ultimate guide to handling fake negative Google reviews – plus five easy-to-use instant responses
Shaz Memon gives some simple tips on how to deal with fake negative online reviews. In an online world where…
Dentistry
Good complaint handling core principles published
Organisations from across dentistry have joined forces to create a set of universal principles for good complaint handling. The organisations,…
Dentistry
New set of universal principles of good complaint handling
Leaders from across the dental sector join forces to launch universal principles of good complaint handling Twenty-eight organisations from across the…
Dentistry
Make it easy for patients to complain, defence union says
Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS…
Dentistry
Minimally invasive, natural smile makeover delights patient
Tif Qureshi the pioneer of align, bleach, bond and progressive smile design, explains how this proven technique avoids complex and…
Orthodontics
Three major dental events – all under one roof
The Private Dentistry Show, Digital Dentistry Show and Enhanced CPD Dentistry UK are coming to the Olympia on 15 September.…
Dentistry
Two-thirds of patients don’t know they can make a formal complaint to their dentist
Almost two thirds (65%) of patients aren’t aware dentists are required to provide a formal process for managing complaints. That’s according to a…
Dentistry
How to profit from online reviews
The feedback culture of the internet has made critics of us all, but how best to handle one too many…
Dentistry
Running a dental practice – how to combat stress
Rodericks explains how it can help you to reduce the stresses involved with running a dental practice. Stress, it rarely…
Dentistry
A new way of teaching implantology
ICE Postgraduate Dental Institute and Hospital boasted a 100% pass rate in its most recent cohort of implantology students, Seb…
Implant dentistry
How to handle a complaint
Leo Briggs explores the importance of successfully handling a complaint. Recently released figures from NHS Digital have shown that complaints…
Dentistry
Rising to the complaints challenge
John Makin talks through the dos and don’ts of patient complaint handling. NHS complaints about dental treatment in England have…
Blog
Rise in fines for incorrect claiming on exemption of NHS fees
Ensure your patients understand the rules about NHS exemptions to avoid future complaints, the Dental Defence Union (DDU) says. The…
Dentistry
Grow your practice at BDIA Dental Showcase
Practice Plan is back at the BDIA Dental Showcase and hosting their on-stand Business Growth Theatre. Delegates will have more…
Dentistry
GDC’s response
The General Dental Council responds to Eddie Scher’s tough questions. The GDC’s role is to protect patients and help to…
Dentistry
NHS complaints increase by 4.9%
The number of written complaints received by the NHS increased 4.9% in 2016/17, new figures from NHS Digital show. Specifically there…
Dentistry
Dentolegal challenges, from dental school to days of leisure
Leo Briggs looks at how you can meet expectations throughout your career, with help from your dental defence organisation. Dental…
Dentistry
Inspiring growth
Amy D’Arcy-Burt discusses the benefits of connecting with like-minded people and businesses Throughout the year I host a breakfast club…
Private Practice
Responding to a complaint
Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union…
Orthodontics
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