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Forging better partnerships with laboratories
The dental laboratory is a critical partner in practice success. Or at least it should be. The relationship that dentists…
Dentistry
Myths of motivation
If you have ever lost patients when you felt like you were offering them the best treatment anywhere, you may…
Dentistry
Up, up and away
When speaking to young dentists about what they want out of their career, most of them will say their own…
Dentistry
What dentists can learn from Ronald Reagan
Whatever else you may have thought of him, Ronald Reagan was a leader if ever there was one. People followed…
Dentistry
Getting a VT place
Your final year at dental school will probably end up being one of the busiest and most stressful times of…
Dentistry
The sealed bleaching technique
In 1918 Abbot reported the use of a high intensity light that generates a rapid rise in the temperature of…
Dentistry
Rewarding the inspirational
On a chilly and crisp November morning, nominees and guests destined for the Dental Defence Union’s (DDU) 2006 Educational Awards…
Dentistry
The patient journey
I may sound like a scratched record sometimes, but the more I listen to enquiries from new and existing clients,…
Dentistry
As one door closes . . .
On 31 December 2006 the British Dental Receptionists’ Association (BDRA) sadly ceased to exist. The British Association of Dental Nurses…
Dentistry
Overcoming hurdles
Dentists have accomplished one of the greatest hurdles of their careers when they master case presentation skills. This involves more…
Dentistry
Strictly in confidence
At some time or another, every receptionist will encounter a situation where they will need to make a decision to…
Dentistry
How to motivate your patients
I’m on the road a lot, sharing systems with thousands of dentists and their teams. Recently, a dentist asked me:…
Dentistry
Training DSAs in London’s East End
The Abbey Road training scheme for dental surgery assistants (DSA), which celebrated eight years of hard work this summer, is…
Dentistry
Reach for the best
How many times have you failed to achieve goals you have set for yourself? Perhaps the goal was too ambitious,…
Dentistry
Who’s the boss?
Many newly qualified dentists start their careers working in a practice owned by somebody else. In my experience, when starting…
Dentistry
Evaluating your staff
The most important asset in a dental practice isn’t the equipment, the office location or the doctor’s clinical skills. It’s…
Dentistry
Soft skills on reception
Some of the aptitudes required to be a good receptionist can be taught and learned, whereas other are innate. Soft…
Dentistry
Getting into gear for 2007
Having long been an advocate of an annual retreat for business owners (preferably taken in August each year), I remain…
Dentistry
Putting ideas into action
There really is no magic to running a financially successful dental practice, as the majority of our clients know. There…
Dentistry
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