Practice Manager

Excellent opportunity for an experienced Business Manager for a dental practice in West Midlands

This is a full time role

Job Purpose: Responsible for leading and motivating the practice team and clinicians, ensuring that our patients always receive the best quality dental care and that the practice is profitable.

Deliver revenue targets through collaborative relationships with clinicians including regular and effective one to one’s to manage contract delivery
Delegate effectively with planning, execution, control, review & follow up
Create an action plan with the full practice team in order to deliver targets and seek new revenue opportunities
Ensure excellent practice regulatory compliance and clinical standards in line with relevant regulations and guidance
Responsible for leading any CQC inspections
Manage the delivery of any key performance indicators for the practice such as clinician hours, revenue per hour, availability & Private Revenue Growth
Take ownership of practice controllable lines in the P&L, namely equipment, property repairs and staff costs
Regularly check management information to identify and action issues around any debt and open courses
Champion Private Revenue to grow & develop in line with Directors set expectations

Build and nurture great working relationships with the practice Clinical team, being proactive to improve Clinicians performance both UDA & Private revenue streams through 121’s
Build excellent external relationships with outside providers
Recruit, retain, coach and develop the practice support team, leading to be high performing seamless unit
Ensure all of the team undergoing professional qualifications and CPD receive the necessary support & review
Ensure the practice support team are inducted and trained in all requirements of their role

Fill the diary and optimise appointment booking by using principles of managing recalls, lapsed patients, open courses and supporting online booking
Take ownership for all aspects of money management including transmitting electronic claims daily
Take ownership to regularly maintain to meet all quality assurance and regulatory standards.
Ensure that the practice meets the contractual and clinical governance guidance in relation to the safeguarding of children and adults
Be the responsible person for fire, health and safety, legionella management and environmental activities, lead the practice safety and environmental culture. Regularly reviewing work activities to ensure they are safe and that procedures are followed
Ensure all relevant risk assessments are carried out and implemented
Report any accidents, investigate and implement control measures to minimise reoccurrence
Ensure all policies and procedures are adhered to
Control Petty Cash & Banking Procedures

Person Specification
Drive and motivation to run a profitable practice
Lead culture of service, excellent standards & commerciality
Excellent interpersonal skills to manage external stakeholder relationships
Excellent organisational skills including prioritising important deadlines whilst managing reactive business needs
Business acumen – analyse data including profit and loss account to make problem solving commercial decisions & actions
Demonstrates the ability to lead a team, coach, up skill and develop people
Ability to have difficult conversations for example around poor performance, attitude or behavior
Demonstrates flexibility but consistency
Demonstrates a ‘can-do’ attitude – advocating and championing ongoing change
Integrity and good character (fitness to manage a regulated activity)

This is a 4 surgery practice using Software of Excellence

Staff parking available

Based 3 miles from Solihull, the dental practice is a new and re-branded practice offering a wide range of NHS and private dental treatments.

Up to £25k

For more information contact Nahila and quote reference DEN-50467
Call us on 01332 609318
Email us at [email protected]
View more information at

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