Simon Kidd

Simon Kidd

Author at Dentistry Online

Posted in Posts

Consultations without confrontations – managing challenging patients

The DDU’s Simon Kidd looks at how to keep your cool when faced with challenging patients.  Difficult interactions with patients are nothing new. But over the last two years they have become a dispiritingly familiar experience for Scottish dental professionals. Sadly, the pandemic has created the ideal conditions for conflict. Stress, grief and financial hardship…

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