Nicki Rowland

Nicki Rowland

Author at Dentistry Online

Nicki has lived and breathed practice management since opening Perfect 32 Dental Practice in East Yorkshire in 2005. For over 10 years, Nicki nurtured her team to achieve exemplary standards in both clinical and customer service based areas of work and as a result the practice won countless awards. These include The National Training Awards for Yorkshire and Humber in 2010, as well as being a national finalist in the SME category. In 2011, Perfect 32 won The Training Business of the Year Award at the local Chambers of Commerce Awards and Nicki herself was awarded Practice Manager of the Year by the UK’s Association of Dental Administrators and Managers (ADAM) in 2012. In 2014, Nicki set up her own business, Practices Made Perfect. She has also recently co-founded The Exceptional Leadership Academy (ELA). ELA is now an official partner of the BoB Group - www.business of brand.com - other partners include The United Nations, The Lord Mayors office in London and the UK Stock Exchange.
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Posted in Posts

Leading through a crisis – tip 3 – pace your team

Nicki Rowland discusses why leaders need to energise and pace their teams through passion, emotion and the strengthening of human connections to get through the COVID-19 crisis. Emotional connections are crucial I am a passionate person and I am drawn to others who can express themselves with great emotion too. However, expressing passion alone is … Continued

Posted in Posts

Recruiting the right staff

The safe recruitment of staff is high on the Care Quality Commission’s (CQC) agenda. In this article, Nicki Rowland discusses the CQC’s requirements and how you can ensure that team members are fit and proper for their roles in your dental practice.  Human resource planning is the process of anticipating and mapping out the outcomes … Continued

Posted in Posts

Emotion-led dentistry: injecting life back into practice

In this article, Nicki Rowland discusses the importance of building human connections in your dental practice to drive new footfall and business growth. To this end, finding your ‘purpose’ in your dental business is vital. Getting back to basics In this day and age, the world of dentistry is driven by compliance, legislation, technology and … Continued

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