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Nicki Rowland discusses the perils of ‘COVID time’ and why it is so important to take control of your day. ‘Covid time’ is double time I can only imagine that if I asked you: ‘Are there enough hours in your day?’, 95% of you would say ‘No!’ I am not sure about you, but COVID … Continued
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In this article, Nicki Rowland discusses the importance of dealing with ‘dysfunctional’ team members and implementing methods to fully engage each team member. ‘Dysfunctional’ – what does this mean in terms of team members? Well, the hard work of explaining this has been done by American team management guru, Patrick Lencioni, in his book The … Continued
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Nicki Rowland discusses why leaders need to energise and pace their teams through passion, emotion and the strengthening of human connections to get through the COVID-19 crisis. Emotional connections are crucial I am a passionate person and I am drawn to others who can express themselves with great emotion too. However, expressing passion alone is … Continued
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Nicki Rowland discusses why leaders often go into hiding during a crisis. Hiding is not the answer In tip #1, I said: ‘A part of the reason that we would rather “save ourselves” is that the reality of what we are facing can be totally overwhelming and makes us feel helpless. When we do not … Continued
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Nicki Rowland shows you why and how to find your anchor in your practice, even when a wider crisis is occurring. Many of us are feeling the social, economic and political pressures that bubble in the wake of the COVID-19 crisis. These distractions directly impact our ability to meet our professional and business obligations and … Continued
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The safe recruitment of staff is high on the Care Quality Commission’s (CQC) agenda. In this article, Nicki Rowland discusses the CQC’s requirements and how you can ensure that team members are fit and proper for their roles in your dental practice. Human resource planning is the process of anticipating and mapping out the outcomes … Continued
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In this article, Nicki Rowland, explores her concept of the ‘Cocktail Effect’ and how this can have a direct impact on the performance of your team. Do you have the perfect cocktail? Every day that we go into work we face hurdle after hurdle. Complaining patients, difficult team members, time constraints and compliance issues are … Continued
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In this article, Nicki Rowland discusses the importance of building human connections in your dental practice to drive new footfall and business growth. To this end, finding your ‘purpose’ in your dental business is vital. Getting back to basics In this day and age, the world of dentistry is driven by compliance, legislation, technology and … Continued
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Nicki Rowland fills us in on what to expect from the Dental Business Theatre CQC panel at this year’s Dentistry Show. Just around the corner is this year’s Dentistry Show and after huge success in 2016, Practice Plan will be curating The Dental Business Theatre programme for the second time. One of the many industry-renowned … Continued
