Posted in Posts
Lesley Taylor explains how managing patient expectations can be hugely important in achieving a satisfactory outcome. Ideally, dental professionals and patients should both be on the same page when it comes to expectations and outcomes of any treatment. Unfortunately, this isn’t always the case, which may increase the likelihood of a complaint. As such, managing…
Posted in Posts
Lesley Taylor, dentolegal adviser at the Dental Defence Union (DDU), discusses how to address any concerns you may have about a senior colleague. Raising concerns is not always an easy thing to do. Especially at the beginning of your career when it may be interpreted as a criticism of a senior colleague. You may have…
Posted in Posts
A new year is a great time for a spring clean. Here Lesley Taylor explains why now is the ideal time to review your complaints procedure and check it’s up to date. At the DDU, we regularly find that many complaints can be handled effectively in practice if the proper procedures are in place. Consequently,…
