Hazel Adams

Hazel Adams

Author at Dentistry Online

Hazel is former head of the Dental Complaints service (DCS) and has extensive knowledge and experience of dealing with literally thousands of private dental complaints over the past 12 years. Prior to working for the DCS, Hazel worked for Vodafone Ltd in various managerial Customer Service and complaints handling roles. As founder of the Dental Complaints Expert, a customer service and complaints handling consultancy for dental professionals, Hazel is committed to providing training for the whole dental team which will improve the service provided by the practice and also enhance their reputation. Website: www.dentalcomplaintsexpert.com
Visit Website

Posted in Posts

Why feedback is key to the success of your practice

Hazel Adams highlights the benefits of requesting feedback. Whether positive or negative, you should welcome feedback at your practice. It highlights what the patient feels satisfied and what is working well. It also shows what aspects could you can improved. Someone could complain about any member of the dental team. Therefore, it is important that … Continued

Posted in Posts

What are the common errors made by front desk staff in a dental practice?

Hazel Adams highlights why having a robust front desk is so essential. As a practice, you want to ensure that your patient’s experience is a positive one. Patients need to feel welcomed, reassured and comfortable; this journey starts at the front desk. The front desk is where patients will have their first contact with the … Continued

Posted in Posts

Do I really need a practice manager?

Hazel Adams highlights why a practice manager is essential to your practice. Most dental practices will have a practice manager who is responsible for the non-clinical and business aspect of the surgery. Practice managers do not need to be registered by the GDC. However, they must keep up-to-date with GDC guidelines. They also ensure that … Continued

Posted in Posts

Managing difficult calls with patients

Hazel Adams shares her tips on how to handle difficult calls with patients and what to do to ensure a prompt resolution. How we communicate is key to resolving complaints successfully. Especially when dealing with challenging situations. Your non-technical skills, such as communication and emotional intelligence, are just as critical as the treatment that you … Continued

Posted in Posts

Patient complaints: prevention and cure in a digital age

The internet has fundamentally changed the way we do business – and dentistry is no exception. Hazel Adams explains what this means for your relationship with patients With digital communication comes an increase in access to information, and with this comes knowledge – and, as we all know, knowledge is power. This digital age, and … Continued

  • Page 1 of 1

Share
Add to calendar